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Text Message Reminders

Our SMS alert service is now LIVE

We are pleased to announce that the new patient SMS alert service is now live. This means patients who have registered their mobile phone number with the practice will receive appointment reminders. Please note this is an opt-out service. This is because Cairn Medical Practice does not use patient SMS communication for any commercial or private gain but rather for individual healthcare benefits. The data opt-out option allows patients to opt-out of receiving SMS appointment reminders and alerts. If you would like to register for our SMS service please complete our consent form.

Initially, we will use the system to issue appointment reminders.  In addition, we will use the SMS service to inform you when you need to make an appointment for tests/check-ups etc. and to inform you if an appointment has to be cancelled because your Clinician is ill.

If we contact you about duplicate SMS numbers...

Sometimes we have the same mobile number attached to several patients, for example when a parent books appointments for a child or when a couple use the same phone. 

By Default, our SMS system will block such numbers to protect patient confidentiality.  If a parent/guardian provides consent to contact them by SMS we will be able to apply their consent to all children under 12; however, once a child reaches their 12th birthday, we will remove SMS consent until the child consents individually.  That is to comply with the law in Scotland.

If you are a couple, sharing a mobile number; or you are the contact for someone over the age of 12, we will be able to enable SMS only on receipt of a consent form for the individual concerned.

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