Q. Why can't I see a GP today
A. You can - but only if you need to, rather than want to. We use our Practitioner team to see all requests for On the Day appointments. They deal with 90% of the cases presented to them and have a GP on hand to take over if something is more complex or outside of their experience.
Q. Why do your staff ask me about why I want to see a doctor?
A. The staff ask you questions so that they can direct you to the right service. Put quite simply, the GP may not be the best person to see you; they are generalist clinicians and not, for example, specialists in eyes or dentistry. Also, we have a range of specialisations at the practice; one of our Nurse Practitioners has expertise in trauma/A&E; our Clinical Pharmacist has a specialisation in Diabetes management and is developing specialisms in other fields.
Q. What type of appointments are there?
A. We offer appointments for face to face consultations at the Surgery, home visits and over the telephone.
Q. Can I have a Home Visit?
A. Home visits take up between 3 and 6 standard appointments, depending how far away from the surgery you live. For that reason and to ensure that visits are available for those who need them, we ask that you request a home visit only when you are too sick to travel to the surgery. A lack of available transport is not a reason to request a home visit but if you are in that situation, please give us a call as we can re-schedule your appointment or put you in touch with the Patient Transport Service, who will bring you to the surgery for a small charge.
Q. How long will my appointment last?
A. We have found that to make as many appointments available as possible but to still allow sufficient time to discuss most ailments, a 12.5 minute appointment is the optimal length but difficult to programme!! Therefore, our GP appointments are for a 15 minute duration.
Q. Can I bring someone with me?
A. The simple answer is yes. Please bear in mind that the Doctor will be able to treat only you, if your companion has an issue to discuss with the GP, then they will need to book their own appointment. Please bear in mind that during the course of the consultation, your companion my become privy to your confidential medical information.
Q. What if I can't make it to my appointment?
A. We ask that you call and let us know in advance. In that way, we can release the appointment for someone else. We monitor non-attendance and have no option but to deal with repeat offenders in line with our 'DNA Policy', which can be read here:DNA Policy
Q. What will happen if I am late?
A. If you are late then we will still try to see you; however, you will have to wait until the next available slot, which may not be until the end of that surgery session. Occasionally, the GP may not be able to see you at all if you are late. Please phone ahead if you can, it may be that the doctor can see another patient out of sequence.
Q. Why do I have to wait past my appointment time?
A. Occasionally, this can be due to a patient not following the self check-in process to the end. Please ask if you are unfamiliar with our check-in machine!
Sometimes a GP will run late simply because of the nature of the job. Our 10 minute appointment slots are based on an average consultation time. Sometimes, a patient presents with a condition that needs a more detailed examination, sometimes a patient takes a turn for the worse due to anxiety, sometimes the GP is called away to an emergency visit at a patient's home or a care home- resulting in an extended consultation and a GP that is now running late. Obviously, we won't simply end an appointment just because "the patient's 10 minutes is up" however, that will result in the GP running late.
To minimize the knock on effect, we split the day into sessions, so that a GP running late in the early session will catch up during what would be a coffee or lunch break and start the next session on time.
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