If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the Practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – as this will enable us to establish what happened more easily.
If it is not possible to do this, please let us have details of your complaint:
- within 6 months of the incident that caused the problem or
- within 6 months of discovering that you have a problem, provided this is within 12 months of the incident
You will receive an acknowledgement and a reply. For more information and a form to record your concern, please pick up a leaflet from the reception area or ask at the desk.